Return and Refund Policy

Terms of payment: There is a 50% non-refundable booking fee required to reserve the date. Payment is required in full one week prior to the event unless other arrangements have been established such as corporate accounts. 

Cancellations: Should event be cancelled by client after the date of this contract the 50% non-refundable booking fee will be forfeited, then the following schedule will apply:

• In the event that the contracted event be cancelled by client anytime to 7 days prior to the event and rescheduled for another date within the same calendar year a $100 rebooking fee will apply.
• In the event that the said event is cancelled by client 7 days to 72 hrs of the said event, 50 % of event total will be due.
• In the event that the said event be cancelled by client within 72 hrs of the of the event date, 75% of event total will be due.
• In the event that the said event is cancelled by client within 24 hrs of event, 100% of total is due.

Outdoor Events: Outdoor events cannot be guaranteed due to unforeseen changes in weather. In the event of inclement weather the client should notify This N That Creations more than 24 hours prior to cancelling the event to reschedule. For all outdoor events, classic balloon décor, deliveries, and sculptures CANNOT be guaranteed against popping/distortion due to weather and outdoor conditions. All sales are final.

Bad Weather Clause and design change fees: In the event that bad weather prevents the installation or completion of the job, 25% of total job or $250.00 booking fee (whichever is less) will serve as payment in full.

In extreme weather conditions guarantee of balloon float time and general condition of balloons cannot be made. Payment, should job be completed, will be owed in full.

A minimum design change fee of 50% based on original cost of element being changed will apply to all changes made after the date of this contract. Fees may vary depending on the extent of the change.

Ownership of Materials/Equipment: Equipment is property of This N That Creations and is provided on a rental basis only.  Equipment should be returned to This N That Creations. Should all equipment not be available to retrieve in the event that This N That Creations is contracted, the equipment fee will be prorated to reflect missing equipment.

Safety Warnings: Balloons can cause a choking hazard and once the balloons have been delivered This N That Creations will not accept any liability, children should be monitored to ensure they do not suck helium or swallow balloon particles.

DO NOT allow anyone to inhale helium from the filling equipment or from balloons!